Terms & Conditions QQ88 – Platform Guidelines for All Malaysian Members

Welcome to QQ88, an online entertainment platform offering a wide variety of casino games, Sports Betting, and table games to users in Malaysia. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and QQ88 ("Platform", "We", or "QQ88").

By accessing, registering for, or using any part of the QQ88 platform — whether via the website or a mobile device — you expressly agree to be bound by these Terms, together with our Privacy Policy and all relevant game guidelines.

If you do not agree with any part of these Terms, please do not register for or use the QQ88 platform. Continued use following any amendment to the Terms will be considered acceptance of the revised Terms.

To register and use the QQ88 platform, you must meet all of the following eligibility requirements:

• Must be at least 21 years old on the date of registration.
• Be a Malaysian citizen or lawful permanent resident residing in Malaysia.
• Have full legal capacity to enter into a binding agreement.
• Has never been instructed to close an account on any gambling platform.
• Do not register on behalf of another person or use a false identity.

Each individual is only permitted to register one (1) account at QQ88. This includes a prohibition on registering additional accounts under the names of household family members, friends, or anyone else using the same phone number, email address, or payment details.

QQ88 reserves the right to request identity verification documents (such as MyKad) at any time to verify a member's identity, particularly before processing large withdrawals. Failure to provide the required documents within the specified timeframe may result in the withdrawal being placed on hold until verification is complete.

QQ88 supports a range of Malaysian payment methods for members' convenience. All transactions are processed in Malaysian currency (MYR – Malaysian Ringgit).

The payment method used for deposits must be registered under the same name as the QQ88 member. QQ88 does not accept payments from third parties or via accounts not belonging to the registered member. Withdrawals will be returned to the same payment method used for the original deposit.

All withdrawal requests are subject to standard security checks. QQ88 reserves the right to request additional documentation before processing withdrawals that exceed certain thresholds. This process is in place to protect members from fraud and to ensure compliance with anti-money laundering regulations.

QQ88 offers a variety of bonuses and promotions from time to time for all members, including a welcome bonus, reload bonuses, weekly cashback, and exclusive VIP Rewards offers. Each offer is subject to specific terms displayed on the respective promotions page.

General QQ88 bonus terms:

• All bonuses are subject to rollover (wagering requirement) before withdrawals are permitted. Rollover rates vary depending on the bonus type.
• The welcome bonus may only be claimed once per new member.
• QQ88 reserves the right to void bonuses and all associated winnings if bonus terms are found to have been violated.
• Bonuses may not be used concurrently unless otherwise stated in the relevant promotion's terms.
• QQ88 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.
• Bonus system abuse – including the use of multiple accounts to claim bonuses repeatedly – is a serious violation that may result in permanent account closure.

All games on QQ88 — including slots, baccarat, blackjack, poker, roulette, Malaysia Super League and EPL Sports Betting, badminton, e-sports, and Live Casino — are subject to the specific rules displayed within each game.

The outcome of all games is final once recorded by the system. In the event of a technical issue or disruption during gameplay:

• If a disconnection occurs before a result is recorded, the round will be voided and the wager refunded.
• If a result was recorded prior to the interruption, that result stands and is final.
• QQ88 is not liable for disruptions caused by the user's internet connection.

For Live Casino games, all decisions made by a live human dealer are final, subject to review of studio video recordings in the event of a valid dispute.

For Sports Betting, all odds displayed are accurate at the time the bet is placed. QQ88 reserves the right to void bets placed at odds that are clearly erroneous due to a technical error.

The following actions are strictly prohibited on the QQ88 platform and may result in immediate action, including account suspension and balance forfeiture:

• Fraud & Forgery: Using a false identity, stolen credit card details, or unauthorised payment methods.
• Money Laundering: Using QQ88 to invest, conceal, or convert illegally obtained funds.
• Technical Exploitation: Using software, bots, or automated methods to gain an unfair advantage in any game.
• Collusion: Colluding with other players to manipulate game outcomes, particularly in poker and live table games.
• Bonus Abuse: Registering multiple accounts or using false information solely to claim bonuses repeatedly.
• Threats & Harassment: Harassing, threatening, or directing inappropriate language at dealers, other players, or QQ88 staff through any communication channel.
• Professional Collusion: Using card-counting software or prohibited strategies in casino games.

QQ88 reserves the right to suspend or close any member account for the following reasons:

• Violation of any part of these Terms.
• Suspected fraudulent activity or money laundering.
• Failure to provide requested identity verification documents.
• Self-exclusion request through the QQ88 responsible gaming system.
• Account inactivity exceeding 12 consecutive months.

If your account has been suspended for reasons unrelated to fraud and you believe this is an error, please contact the QQ88 support team via live chat or email to request a review. QQ88 is committed to resolving all disputes fairly and within a reasonable timeframe.

Members who wish to voluntarily close their account may do so by contacting the QQ88 support team. Any valid remaining balance (after deducting bonuses that have not met the rollover requirements) will be returned via the original payment method within 3–5 business days.

QQ88 takes responsible gaming seriously. We believe online entertainment should remain an enjoyable activity and never become a source of financial stress or personal hardship. To support this, QQ88 provides a range of self-control tools:

• Daily/Weekly/Monthly Deposit Limits: Set a maximum limit on the amount you deposit within a given period.
• Loss Limit: Set a maximum loss limit you are comfortable with before the system automatically stops gameplay.
• Session Time Limits: Set a daily session time limit to ensure you take adequate breaks.
• Temporary Break (Cool-Off): Suspend your account for 24 hours, 7 days, or 30 days.
• Permanent Self-Exclusion: Permanent account closure with a request to be barred from re-registering.

All these tools can be activated directly from your account settings or by contacting the QQ88 support team. We encourage all members to use these tools proactively as part of healthy gaming habits.

QQ88 shall not be liable for any losses, damages, or claims arising from:

• Service disruptions caused by technical failures beyond QQ88's control (including third-party server outages, natural disasters, or nationwide internet disruptions).
• Losses arising from a member's negligence in safeguarding their login credentials.
• Fair game outcomes that occur during a valid gaming session.
• Dissatisfaction with a service that does not involve direct negligence on the part of QQ88.

QQ88's maximum liability to any member under any circumstances is limited to the value of the deposit directly involved in the disputed issue. QQ88 is not liable for any indirect, consequential, or exemplary losses.

The collection, use, and protection of your personal information on QQ88 is governed entirely by our separate Privacy Policy. By accepting these Terms, you also accept QQ88's Privacy Policy.

In summary, QQ88 collects only the information necessary for account management and legal compliance. Your data will not be sold or shared with third parties for marketing purposes without your consent. All data is stored with 256-bit SSL encryption and protected in accordance with the Malaysian Personal Data Protection Act.

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising in connection with the QQ88 platform shall first be resolved through voluntary negotiation between both parties.

If a dispute cannot be resolved through negotiation within 30 days, both parties agree to refer the matter to a mutually agreed independent arbitrator. The arbitration decision is final and binding on both parties.

QQ88 is committed to handling all complaints seriously and fairly. All formal complaints must be submitted via email to the QQ88 support team with full details of the disputed issue, including the relevant transaction ID where applicable.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the QQ88 platform, please contact our support team:

• Live Chat: Available 24/7 directly from the QQ88 platform – click the chat icon at the bottom right corner of your screen.
• Email: support@qq88-khelo.net – Response time under 3 hours during full operating hours.
• WhatsApp: Available via the WhatsApp button within the platform for immediate enquiries.

The QQ88 support team operates 24 hours a day, 7 days a week, and is able to assist you in both Bahasa Malaysia and English. We are committed to providing prompt and helpful responses to every enquiry received.