Personal Data Protection

Privacy Policy QQ88 – Our Commitment to Protecting the Personal Data of Every Malaysian Member

Your privacy is more than a legal obligation to QQ88 — it is a responsibility we take seriously. Find out exactly what we collect, how it is used, and who has access to it.

Updated: 1 January 2026  |  Version 3.1  |  Malaysia PDPA

QQ88 Data Protection Commitment

Six core principles that underpin how QQ88 handles your personal data on a daily basis.

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256-bit SSL Encryption
All data transmitted between your device and QQ88's servers is protected by 256-bit SSL encryption — the same standard used by Malaysia's leading banks such as Maybank and CIMB.
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No Sale of Data to Third Parties
QQ88 has never and will never sell, rent, or trade members' personal information to any third party for marketing or commercial purposes without your express consent.
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Full Malaysia PDPA Compliance
QQ88's Privacy Policy is designed and upheld in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). You have full rights over your data under this legislation.
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Full Transparency About Your Data
QQ88 clearly informs you of the types of data collected, the purpose of collection, and the retention period. No hidden or undisclosed data collection takes place on our platform.
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Right of Access & Data Correction
You have the right to access, amend, or request the deletion of your personal data held by QQ88 at any time. Such requests can be submitted directly through your account settings or via customer support.
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24/7 Security Monitoring
QQ88's cybersecurity system continuously monitors for any unauthorised access attempts or suspicious activity. Our security team responds promptly to any detected threats.
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Introduction – Who We Are & Why This Policy Exists

QQ88 ("we", "the platform", or "QQ88") is an online entertainment platform operator providing casino, Sports Betting, table games, and various digital entertainment services to users in Malaysia via the website qq88-khelo.net.

This Privacy Policy clearly and transparently explains how QQ88 collects, stores, uses, protects, and – in certain limited circumstances – shares your personal data when you use our platform. This document applies to all registered members and visitors of the QQ88 platform.

Your privacy is our priority. We do not collect unnecessary data, sell your information, or use it for any purpose beyond what is stated in this policy. We are fully compliant with Personal Data Protection Act 2010 (PDPA) Malaysia across all our data management practices.

Note: By using the QQ88 platform, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of QQ88's services.


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Types of Personal Data We Collect

QQ88 collects only the data strictly necessary to operate our services safely and effectively. The data we collect can be categorised as follows:

Data Category Information Type Collected During
Identity Full name, phone number, email address, date of birth Account registration
Verification MyKad number (if requested for verification purposes) KYC Verification
Finance Payment methods (TNG, GrabPay, DuitNow, FPX), transaction records Deposits & withdrawals
Technical IP address, device type, web browser, operating system Every login
Games Game history, bets placed, winnings, and losses During gameplay
Communications Support chat records, emails, and submitted enquiries Support interactions

QQ88 no collect credit or debit card numbers directly. All financial transactions are processed through secure third-party payment gateways such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, and CIMB Clicks — each governed by their own security and privacy policies.


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How QQ88 Uses Your Personal Data

Personal data you provide to QQ88 is used solely for legitimate and transparent purposes. Below is a complete list of how your data is used:

  • Account Management: Creating and managing your QQ88 account, processing logins, and maintaining account security.
  • Transaction Processing: To securely and accurately process deposits and withdrawals via your preferred Malaysian payment method.
  • Identity Verification (KYC): Verifying your identity to comply with Anti-Money Laundering (AML) legal requirements and fraud prevention obligations.
  • Customer Support: To provide effective assistance whenever you reach out to the QQ88 support team.
  • Platform Security: To detect and prevent fraud, misuse, or suspicious activity on the QQ88 platform.
  • Responsible Gaming: To monitor gameplay patterns for early signs of problem gambling and offer appropriate assistance.
  • Service Improvement: Analyses aggregated usage data (without identifying individuals) to enhance the user experience on the QQ88 platform.
  • Communications: Sending important notifications about your account, policy changes, or promotions you have agreed to receive.

QQ88's Guarantee: Your data is never used for automated decision-making that affects your rights without human involvement. Any decision concerning your account – such as verification or suspension – involves a manual review by the QQ88 team.


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Sharing Data with Third Parties

QQ88 does not sell or trade your personal information. However, in certain limited and lawful circumstances, your data may be shared with specific parties:

  • Payment Service Provider: Payment gateways (Touch 'n Go, GrabPay, DuitNow, FPX, and others) receive only the information required to process your transaction.
  • Game Software Provider: QQ88's Live Casino platform works with providers such as Evolution Gaming and Pragmatic Play – basic game session information is shared solely for the purpose of game operations.
  • Legal Authorities: QQ88 is required to disclose information to Malaysian authorities where mandated by a valid court order, warrant, or legal directive.
  • Fraud Prevention: Limited information may be shared with fraud prevention platforms to protect all QQ88 members from unlawful activity.

All third parties that receive your data from QQ88 are bound by strict data protection agreements and are only permitted to use that data for the specified purpose. They are not authorised to use your data for any other purpose or to share it with other parties.


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QQ88 Data Security Measures

QQ88 invests seriously in security infrastructure to protect your personal data. The technical and organisational measures we employ include:

  • 256-bit SSL Encryption: All data communications between your device and QQ88's servers are fully encrypted using the latest TLS protocols.
  • Secure Data Storage: Personal data is stored on protected servers within high-security data centres equipped with strict physical and digital access controls.
  • Internal Access Controls: Only QQ88 staff who require access to your data for legitimate work purposes are permitted to do so, and all access is audited and recorded.
  • Continuous Threat Monitoring: QQ88's cybersecurity system operates 24/7 to detect and neutralise any threats or intrusion attempts.
  • Regular Security Audits: QQ88 conducts regular security assessments by independent third-party experts to ensure our data protection systems remain current and effective.
  • Two-Factor Authentication (2FA): QQ88 offers two-factor authentication as an additional security layer for all member accounts — an option we strongly recommend.

While QQ88 takes all reasonable precautions, no security system can be guaranteed 100% foolproof. We strongly encourage you to use a strong, unique password for your QQ88 account and never share your login credentials with anyone.


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Cookies, Analytics & Tracking Technologies

QQ88 uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use are as follows:

  • Essential Cookies: Required for core platform functions such as login, gaming sessions, and security. These cookies cannot be disabled without affecting platform functionality.
  • Performance Cookies: Collects aggregated information on how the QQ88 platform is used, helping us improve speed and usability.
  • Preference Cookies: Saves your personal preferences such as language, preferred betting limits, and display layout for a more comfortable experience.
  • Analytics Cookies: Helps us understand overall usage patterns. This data is aggregated and cannot be used to identify you personally.

You can manage or disable non-essential cookies through your web browser settings. Please note, however, that disabling certain cookies may affect your experience on the QQ88 platform. Essential cookies cannot be disabled as they are required for the platform's security and core functionality.


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Data Retention & Deletion

QQ88 retains your personal data only for as long as it is needed for the stated purpose, or as required under Malaysian law. The following outlines our data retention policy:

  • Active Account Data: Retained for as long as your account remains active with QQ88.
  • Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian taxation and AML legal requirements.
  • Game History: Retained for 2 years from the date of the gaming session for dispute resolution purposes.
  • Customer Support Records: Retained for 3 years from the date of last interaction.
  • Closed Account Data: Basic information is retained for 5 years following account closure for legal compliance purposes, after which data is securely deleted.

Once the retention period expires, QQ88 will securely delete or anonymise your data using methods that ensure it cannot be recovered or accessed again.


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Your Rights Under Malaysia's PDPA

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by QQ88:

1
Right of Access
You have the right to obtain a copy of the personal data we hold about you. Requests may be submitted through QQ88 customer support and will be processed within 21 days.
2
Right to Correction
If your data is inaccurate or out of date, you have the right to request that QQ88 correct it. Some corrections can be made directly from your account settings.
3
Right to Erasure
You may request the deletion of your personal data, subject to our legal obligations to retain certain data (such as financial transaction records).
4
Right to Opt Out of Marketing
You may withdraw your consent to receive marketing communications from QQ88 at any time through your account settings or by contacting customer support.
5
Data Portability Rights
You have the right to receive your personal data in a machine-readable format for transfer to another platform if required.
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Right to Lodge a Complaint
If you believe QQ88 has breached the PDPA in the handling of your data, you have the right to file a complaint with the Personal Data Protection Commissioner of Malaysia.
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Child Data Protection

The QQ88 platform is strictly intended for individuals aged 21 and above. QQ88 does not knowingly collect any personal data from minors or individuals below the stipulated age.

Should we discover that we have inadvertently collected data from a minor, we will take immediate steps to delete that data and close the account in question. If you believe we may hold information from or about a child, please contact us immediately at support@qq88-khelo.net.

Parents and guardians who find their children accessing the QQ88 platform are encouraged to contact us immediately. We will treat this as a matter of the highest priority and act without delay.


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Amendments to This Privacy Policy

QQ88 may update or amend this Privacy Policy from time to time to reflect changes in our data practices, technology, legal requirements, or other operational reasons. Any amendments will be accompanied by a revised update date at the top of this document.

For material amendments — that is, changes that significantly affect how we use or share your personal data — QQ88 will notify all registered members via:

  • Email to your registered email address (at least 14 days before the amendment takes effect).
  • In-platform notification upon your next login.
  • Prominent information banners on the QQ88 homepage.

Your continued use of the QQ88 platform after any amendments take effect will be deemed as your acceptance of the updated policy. If you do not agree with the changes, please discontinue use of the platform and contact us to close your account.


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Contact QQ88's Privacy Officer

If you have any questions, concerns, or wish to exercise any of your rights under the PDPA in relation to the personal data we hold, please contact QQ88's Data Privacy Officer through the following channels:

  • Email: support@qq88-khelo.net – with the subject line "Data Privacy Enquiry"
  • Live Chat: Available 24/7 via the QQ88 platform – please indicate that your enquiry is privacy-related
  • Response Time: We are committed to responding to all privacy enquiries within 3 business days

For formal requests relating to data access, correction, or deletion rights under the PDPA, please include sufficient identifying information so we can verify your identity before processing your request. This is an important security measure to ensure your data is not disclosed to unauthorised parties.

This Privacy Policy applies in conjunction with Terms & Conditions QQ88. Please read both documents to fully understand your rights and responsibilities as a member of the platform.

Your Privacy Is Protected – Join QQ88 with Confidence

Your data is protected by 256-bit SSL encryption and managed in compliance with Malaysia's PDPA. Register for free today and enjoy 500+ games with a minimum deposit of just RM 10.

🔒 256-bit SSL
PDPA Compliance
Min. deposit RM 10
24/7 Support
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